If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Subscriptions

On the rare occasion where a month coffee does not arrive we will be happy to offer either a replacement coffee or add an additional month to the subscription if this information is communicated within 28 days from shipping day. In the case of recurring subscriptions the option of a suitable replacement coffee or a refund will be applied where an instalment doesn’t arrive, provided this information is communicated within 28 days from shipping.